RETURNS & REFUNDS
1) What is the general return policy on MyGetWellStore?
14 Day Return Policy
We offer you complete peace of mind while ordering at MyGetWellStore- you can return all items within 14 days of receipt of goods.
If you are not satisfied with what you have bought, we gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging are intact.
2) What should I do if I receive a Defective Item?
If an item is found defective, please get in touch with our customer care on firstname.lastname@example.org or call us on +91-0712-6452666 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or store credit for a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
3) Is there a category specific policy for returns?
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Diabetes: Products in this category are NOT eligible for return
Health Devices: Products in this category are NOT eligible for return
Personal Care: Adult Diapers, Women hygiene products are NOT eligible for returns
Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.
Vitamins & Supplements: Products in this category are NOT eligible for return
Parenting: Ovulation Kits and Diapers are NOT eligible for returns
Following shall NOT be eligible for return or replacement:
Any damage / defect which are not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
Some special rules for promotional offers may override "MyGetWellStore.com's 14 Day Returns Policy".
In case of any queries, please write to our customer care on email@example.com or call us on +91-0712-6452666.
4) I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item through MyGetWellStore or through our courier partners like DTDC, Professionals, INDIA POST etc. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs in form of redeemable points for future purchase.
5) What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
MyGetWellStore Reward - If you choose this option, the amount will be added to your MyGetWellStore reward points.
Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, MyGetWellStore will complete the cancellation and initiate the refund, depending on your preference.
If Order Cancel Before Dispatch:If order is cancelled before dispatch, full Refund will be made.
If Order Cancel After Dispatch:Refund will be made, after deducting the Shipping/freight Charges only.
However, we can give cash back if you want the refund to be made in your reward wallet as MyGetWellStore reward, shipping/freight charges will not be deducted and the wallet will be credited with full refund, which can be used at any of your shopping in future
6) In case the order is damaged in Transit (at the time of receipt):
Your order will be replaced free of cost, once you refuse the parcel & mentioning on the courier return as damaged goods & retain the copy from the delivery boy and attach it to the RMA (Return Management Authorization) being raised.
Further, your replacement order will be dispatched within 48 hours of the Returned goods received back in our warehouse
However, full refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you.
7) What is the validity period of reward points?
The validity period of reward points is generally 180 days from the date of issue. Please check your reward points email for exact date.
8) When you return an item, refunds are issued to the payment method used at the time of purchase, except for Cash on Delivery.
|Payment Method||Refund Method||Refund Time-frame (After the return is received by MyGetWellStore)|
|MyGetWellStoretime-frame to process return and initiate refund||Additional time-frame for the refund to reach you*|
|Credit Card/ Debit Card||Credit Card/ Debit Card||1 business day||3-5 business days|
|Net Banking||Net Banking Account||1 business day||2-4 business days|
|Cash on Delivery||Paper Cheque||3 business days||2-4 business days|
|NEFT to Bank Account||1 business day||2-4 business days|
This is the time your bank typically takes to credit the refund to your account/ card. In case of paper cheques, it's the time the courier service typically takes to deliver the cheque to you.